Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with its original packaging, and you’ll also need your receipt or proof of purchase.

To start a return, please contact us at support@sirkeabeauty.com. If your return is accepted, we will provide you with instructions on how and where to send your item. Please do not send products back without contacting us first, as returns sent without prior approval may not be accepted.

Return shipping costs and instructions will be provided as part of the return process where applicable.

You can always contact us at support@sirkeabeauty.com with any return questions.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

For hygiene and safety reasons, products that have been used, damaged after delivery, or returned without their original packaging may not be eligible for return. Items that arrive defective, damaged, or incorrect are still eligible for review under our Damages and Issues policy.

We also do not accept returns on gift cards.

Please contact us if you have any questions about whether your item is eligible for return.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@sirkeabeauty.com.